FAQ
b.cubed™️ FAQ
What currency are prices shown in?
All prices are in Australian dollars (AUD) and include GST.
How much is shipping?
$9.95 standard delivery Australia-wide (or $12.95 for insured delivery), and free on orders of $200 or more. THE FULL KIT always ships free.
When will my order ship?
We pack and dispatch orders from Victoria within 1–2 business days. You'll get a tracking number by email as soon as it's on the move, and you can check progress any time on our Track Order page.
How long does delivery take?
We ship with trusted Australian couriers (Australia Post and Sendle). Typical delivery times after dispatch:
- Metro areas: 2–6 business days
- Regional areas: 4–10 business days
- Remote areas: a little longer depending on location
Do you ship outside Australia?
Not yet. At this stage we ship within Australia only.
Can I return something if I change my mind?
Yes. You have 30 days from delivery to return any item for a full refund, as long as it's unused, unwashed and in its original packaging. Return postage is at your cost (we recommend a tracked service). Once it's back with us we'll refund you to your original payment method within 5–10 business days.
What if my item arrives damaged or faulty?
Email us within 7 days of delivery with your order number and a photo, and we'll replace it or refund you, and cover the return postage.
What does the warranty cover?
THE CUBE comes with a 12-month manufacturer's warranty against faults and defects in normal use. If it fails within 12 months, we'll repair, replace or refund it. The warranty doesn't cover normal wear and tear, misuse, or accidental damage (please don't use it as a seat or step). Our apparel isn't covered by the 12-month warranty, but it is covered by the 30-day returns policy and your rights under Australian Consumer Law.
How do I start a return?
- Email info@bcubed.store with your name, order number and the reason for the return.
- We'll reply within 1–2 business days with the return address.
- Post it back (tracked) and send us the tracking number.
- Refund processed within 5–10 business days of it arriving.
Can I cancel my order?
Yes, for a full refund, as long as it hasn't shipped yet. Email info@bcubed.store straight away. If it's already been dispatched, just follow the return process once it arrives.
I entered the wrong address. What do I do?
Email info@bcubed.store within 24 hours of placing your order. If it hasn't shipped, we'll fix it straight away. If it has, we may need the parcel to come back to us before we can resend it.
Is b.cubed gear tax deductible?
For most Australian tradies, yes. Work gear like THE CUBE and workwear is generally claimable as a work-related expense. Keep your receipt (we email one with every order) and check with your accountant.
Do you do bulk or team orders?
Yes. For crews, uniform programs or apprentice starter packs, email info@bcubed.store with roughly how many you need and we'll come back with pricing.
Still got a question?
Email info@bcubed.store. We're on it Monday to Friday, 7am–3pm AEST.
