Refund policy

Returns, Refunds and Warranty

Straightforward: if something's not right, email us and we'll sort it out.

30-DAY RETURNS

Changed your mind? You can return any item within 30 days of delivery for a full refund, as long as it's unused and in its original packaging.

- Email us first at info@bcubed.store with your order number. We'll reply with where to send it.

- Return postage is paid by you. We recommend a tracked service.

- Once we've received and checked the item, we'll refund you to your original payment method. Your bank or payment provider (including Afterpay and Zip) may take a few business days to show it.

FAULTY OR DAMAGED ON ARRIVAL

If your order arrives damaged or faulty, email us within 7 days of delivery with your order number and a few photos. We'll replace it or refund it at no cost to you.

12-MONTH WARRANTY ON THE CUBE

THE CUBE is covered for 12 months from delivery against faults and defects in materials and workmanship. The warranty doesn't cover normal wear and tear, misuse, or accidental damage.

To make a warranty claim, email info@bcubed.store with your order number, a short description of the problem and photos. We'll let you know the next steps, which may be a repair, replacement or refund.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. The 12-month warranty on THE CUBE is in addition to them.

QUESTIONS

Email info@bcubed.store. We're on the tools during the day, but we'll get back to you.

b.cubed, Victoria, Australia